Over the last few decades the world has been experiencing significant developments in the field of Utilities, particularly in the area of generation, transmission and distribution of power. Transmission losses, coupled with obsolete distribution systems and inaccurate metering and billing methods have been rendering huge losses to the mostly State-owned power distribution companies in India and other developing countries. SAP AG delivers a Utility Industry specific module "IS-U" (Industry Solutions for Utilities) as an enhancement to its leading edge Enterprise Solution SAP ERP (formerly known as SAP R/3). This has helped Utility Companies across the globe to drastically optimize the business processes of device management, energy data management, metering, billing and invoicing, customer care, etc and thus significantly increased the profits and ensured prompt and improved customer satisfaction.